Looking to Boost Service, United Casts a Wide Net

April 3rd, 2006
The airline has partnered with Valtera, a Chicago-based customer service consulting firm, to help it hire 4,000 workers capable of brightening travelers' experience on board... Read the Full Article.

Teens not tied to tags

April 2nd, 2006
Don't be fooled by the iPods, Pumas, and omnipresent scent of Axe bodyspray: global market research suggests teenagers' interest in brand names has declined, and some experts believe it's at a historic low... Read the Full Article.